Our Hearts Belong to You

I just received your latest promo email and am excited to let you know that we will probably qualify for three, count 'em three, Starbucks cards on Thursday - YAY! Your gift cards have been very helpful to us as prizes for our patients. The gift cards, of course, would be worthless without your extensive product line and excellent service. On those rare occasions when I've ordered the wrong item or quantity, the exchange was swift and painless. BRAVO!

- Michelle
Tri-Cities Dialysis

The Shane’s Difference

Shane’s is accessible via email, phone or fax. Don’t worry about getting through the automated system, at Shane’s you will speak with a real person. Once you become a member, you will be appointed your very own outside Customer Coach and a team of inside Customer Coaches to assist with your ordering needs. Your Customer Coaches will also help you analyze your buying habits and suggest more efficient means to acquiring what you need to run your business.

Looking for a unique product not in our catalog? Let us know and we will find it for you. Rest assured you are receiving competitive pricing. Additionally, every time you purchase from Shane’s, you will accumulate points, which can be redeemed for exciting gifts such as jewelry, pool tables and flat screen TV’s, not another useless paperweight.

Don’t wait for your office supply order. At Shane’s we offer free, next day delivery with no minimum purchase. Our delivery team is there for you. Not with a sense of obligation, but with a strong sense of pride. Your Chief Delivery Officer (CDO) will know you by name and place your products where you need them, such as paper right by the copier. Speaking of paper, did you forget to include that on your order? Ask your CDO, he usually carries an extra supply on board. If you can’t leave the office and need something urgently, call us toll free at 888.LETS.HUG and let one of our Customer Coaches know what you need. We’ll radio your personal CDO and he will pick it up for you on his way in.

Did you purchase the wrong item? Is it less than perfect? Do you need to make an exchange? Simply ask for our Rapid Action Squad when you call the main number. Whether you have a return or an exchange, they’ll help expedite the process and make the transaction hassle free.

Shane’s is more than another office supply vendor. We’ll continuously surprise and delight you with great deals, promotions, gifts and coupons. We’ll even remember your birthday.